TOA Technologies has developed a system it says can schedule service personnel in a one-hour slot with a 96 percent on-time rate. The company's 2010 Cost of Waiting Survey reveals that American adults wasted about 2.75 billion hours waiting in the past year – the equivalent of 1 million people being out of work for a year. TOA's approach rests on its ability to analyze individual employee performance to understand how long he or she will take for each assignment. Not only does TOA's solution generate employees' daily schedules, but it provides customer notification and tracking functionality. All of which help service companies keep their customers, TOA says .Founded in 2003, TOA launched its services in 2004 and by late 2010 had raised $17 million in two rounds of venture capital. The company expected 2010 revenues to rise 75 to 80 percent over 2009 figures and employ 200 worldwide.